Second Arc Report-Citizen Centric Administration Twelfth Report English Medium (Xerox)
Total Page:- 190
One Booklet
Chapter 1 Introduction
Chapter 2 e Concept of Citizen Centric Administration
Chapter 3 Functions of Government
Chapter 4 Citizens’ Charters
Chapter 5 Citizens’ Participation in Administration
Chapter 6 Decentralisation and Delegation
Chapter 7 Grievance Redressal Mechanism
Chapter 8 Consumer Protection
Chapter 9 Special Institutional Mechanisms
Chapter 10 Process Simplification
